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01 — Questions

Your questions before we arrive

What people in Brussels, Walloon and Flemish Brabant ask before confirming.

My sink is blocked: does the landlord have to pay?

In principle no: a sink blocked by grease or food is routine upkeep for the tenant. The landlord pays if the cause is a damaged, worn or badly fitted pipe, which the invoice or a camera should show. Tell the landlord in writing in any case. Request a quote →

The toilet in a flat is blocked: who pays?

If the plug is in the bowl or the private pipe, it is usually the tenant. If it is in the shared stack, or several fixtures back up, it is the landlord or the co-ownership. If unsure, have the blockage located before you pay. Request a quote →

Can the lease put all unblocking on the tenant?

Not in Brussels: according to be.brussels, the official list of tenant and landlord repairs is binding and the parties cannot depart from it. An over-broad clause therefore does not remove your rights on wear and age. In the other regions, have the lease reviewed. Request a quote →

Do I have to tell the landlord before calling a professional?

Yes, in writing and as early as possible, except in an emergency such as an overflow. A tenant who fails to report a problem that is the landlord's may have to bear damage that worsens. Keep the message, photos and itemised invoice. Request a quote →

Who pays if roots are blocking the pipe?

Roots in a pipe point to a cracked or badly jointed pipe, so a fault in the installation rather than ordinary use. In principle that is the landlord, or the co-ownership if the pipe is shared. Have it documented by camera and invoice. Request a quote →
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